iRewards - Loyalty

iRewards - Loyalty

How do I become an iRewards member?

Everyone is a member from their first real money transaction onward. BorgataCasino and BorgataPoker offer the most exclusive, valuable, enjoyable and wide ranging loyalty program available in New Jersey.

How do I collect iReward points (iRP)?

You start collecting points from the moment you make your first real-money wager – whether you’re playing on BorgataCasino or BorgataPoker. For detailed information on how to collect points, please go to the “VIP iRewards” section of the website.

How do I spend my points?

At the My Borgata iRewards Store, you can exchange the points you have collected for a range of products: cash and bonuses, clothing and accessories, electronics, and lifestyle and luxury items. You will also have exclusive offers available for the Borgata Hotel Casino and Spa for free and/or discounted rooms, entertainment, dining, spa, or retail stores. To make sure you can find your way around the iRewards Points store as easily as possible, we have arranged our products into practical categories and highlighted our special offers.

How do I become a Red Label, Red Label Plus, Silver, Black Label, Black Label Elite member?

Everybody starts out as a Red Label member. Earning more iReward Points will afford you entry into higher status levels. But beware: if you do not collect enough iReward points to maintain your higher loyalty levels, you can be downgraded.

When/why can I lose my status?

If you do not collect enough points during a loyalty tier’s specified time frame, you will lose your status. If you do not collect enough new points to maintain your status, you will lose your status. The point counter is reset to 0 every month or every quarter, depending on your current loyalty level. See the VIP & Awards page for details on each specific loyalty tier.

Where can I see my points?

Log in to and go to the “Loyalty account” page to check your current points. For a detailed overview, check your “Points History” page.

Where can I see my status?

Log in to and visit the “Loyalty account” page. Your points and the corresponding status are displayed automatically.

How quickly are the points credited to my account?

We always credit the points to your account within 24 hours

How can I cancel my membership?

You may cancel at any time, but you lose everything – your status and your points. This service is provided free of charge; just contact the Customer Service team.

To which countries does BorgataCasino send goods?

Shipping is worldwide. Certain restrictions and exclusions may apply.

How long, in days, is the delivery period?

This depends on you and your delivery address. However, we try to ensure that the delivery period does not exceed 6 weeks. Please contact our Customer Service team if you’ve been waiting for your parcel for more than 6 weeks. Our staff will take care of it for you.

Are customs charges covered when I buy items in the store?

All standard custom charges will be incorporated into the total points value of the items where applicable.

Will you charge me for postage and packaging?

Postage and packaging will be incorporated into the total points value of the item purchased.

I am not at home during the day. Can I have my order sent to another address instead?

Of course. You decide where we should send your parcel. But it is important that you provide the correct shipping address at checkout. Changing it later will not guarantee its delivery destination.

What should I do if a delivery is incomplete or damaged?

Please inform us of any damaged items as soon as you notice a problem. Our Customer Service team will take care of this. Contact us and we will find a solution to your problem.

How do I get my points back if I return damaged goods?

As soon as your parcel reaches us and the complaint has been verified, we will credit the points to your account immediately. Postage fees are paid by Borgata Casino or Borgata Poker if you return the goods within the return period because of damage or erroneous delivery.

Can I pay in the Points Store using other payment methods?

No. Only points are accepted.