- Technical questions
WHAT IS SOCIAL SECURITY NUMBER, IDENTITY, AGE AND ADDRESS VERIFICATION?
New Jersey regulations make it mandatory to verify an individual’s Social Security Number and identity before he/she is allowed to deposit or participate in real money games. Validation of age is to confirm that a player is above the age of 21. And the address verification is to validate your registered mailing address.
HOW DO I GET VERIFIED?
We complete this verification process online by validating all the information you have provided to us. There is a high possibility that we will be able to verify your details as long as all the information you have provided is correct.
HOW MANY TIMES CAN I ATTEMPT VERIFICATION?
We allow you to try our automated verification up to five times. Please note that your Social Security Number has to be verified online only. If you could get your Social Security Number verified, but If under rare circumstances you cannot verify your Identity, or Age or Address, we offer you the chance to upload your documents for manual verification.
WHAT IF THE ONLINE VERIFICATION FAILS?
There is the rare possibility that your details will not be validated online. In a case your Social Security Number could not verified within the allowed online attempts, you can reach out to Customer Service team for help. If other details could not be verified, you can get your account verified by uploading a copy of any photo ID that confirms your date of birth, such as a driver’s license; and a copy of a recent utility bill that confirms your registered address.
This can be done using our secure upload form when you log in.
CAN I DEPOSIT WITHOUT GETTING VERIFIED?
No, you cannot deposit or play real money games without verification. Remember, if you verify we will give you $15 free* to use at Borgata Casino.
WHAT HAPPENS IF I DON’T VERIFY MY ACCOUNT?
We can only offer you a limited experience and you will not be able to play for real money.
HOW SAFE IS THE DATA I SUBMIT?
I’M STILL HAVING TROUBLE VERIFYING
No problem. Speak to our 24/7 customer service team by clicking here and explain your problem to them.
What is this identity and age verification?
New Jersey regulations make it mandatory to verify an individual’s identity before he/she is allowed to deposit or participate in real money games. Validation of age to confirm that a player is above 21 is also compulsory.
What is this location validation?
As per the New Jersey regulations, it is mandatory for you to be located within the state of New Jersey to be able to participate in any of our games and/or to deposit.
I have registered for a tournament, but I am not going to be in New Jersey. What can I do?
You will still have the ability to unregister from the tournament, as long as the unregistration is not closed. We suggest that you unregister to save your buy-in and entry fee.
What can I do if I am incorrectly identified as being outside New Jersey from a desktop or laptop computer?
If you believe that you are within the New Jersey state borders and you are being restricted from playing for real money on a desktop or laptop computer, there may be an issue with locating you via WiFi. Check to make sure that you have your computer’s WiFi signal/capability is turned on. If your computer is not equipped with WiFi, it likely you will not be able to access real money games
What is the optimum way to view your games?
Setting screen resolution Win7:
- Right click on the desktop
- Select ‘Screen resolution’ from the context menu
- Adjust resolution to 1024 X 768
- Click ‘Apply’
Making font changes:
- Click on the ‘Make text and other items larger or smaller’
- Select ‘Small’ fonts
- Click ‘Apply’
- Restart the computer
For Windows XP:
To view our games and website content at their highest quality, your screen resolution should be set to 1024x768 with 96 DPI settings. To adjust your screen resolution:
- Click on the 'Start' button
- Select 'Settings/Control Panel'
- Double-click on 'Display'
- Click on 'Settings'
- Adjust the screen area to 1024x768
- Click on the 'Advanced' button and change the 'Font Size/DPI Setting' to 'Small/Normal Fonts (96 DPI)'
- Click on 'Apply' and then click on the 'OK' button
- Once you have successfully changed the settings, please start our software again by double-clicking on the icon on your desktop
What is 1 Click Lobby?
The 1 Click Lobby leads the player directly to the desired tables, the first steps in making it a lot more convenient and carefree.
It provides a much easier interface making many of the tricky decisions for you and taking you to the right table more quickly than in the Classic View. You have a variety of games shown and you just need to click once on ‘Play now’ to start the cash game or ‘Register’ to play a tournament. The lobby displays a selected number of games which includes Cash games, fastforward, Sit & Go’s and tournaments to the first time user, which makes it easier for the player to choose.
There is an option to see more games by clicking on Cash games/fastforward/Sit&Go’s/Tournaments tab. You can scroll on these lobbies to view more games and tournaments