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Player protection and self-help

Most people play for the entertainment, which means gaming to a responsible extent and within their financial means. But, for a small percentage, games of chance are not a form of entertainment – they are a problem which must be taken seriously.

What is pathological gambling?

Pathological gambling has been listed as a recognized psychological disorder in the international classification systems DSM-IV and ICD-10 since 1980. It is defined as persistent, recurring and often increasing gambling despite negative personal and social consequences such as debt, breakdown of social relations and impairment of professional development.

When should behavior be considered problematic?

We would like to stress that diagnoses relating to clinical disorders can only be made by trained specialists. This page offers material which will allow you to quickly assess and consider your own behavior. If you can identify with four or more of the following characteristics, we recommend that you speak to a professional:

  • Are you highly involved in gaming?
  • Do your thoughts constantly turn to gaming?
  • Are you are constantly increasing your stakes?
  • Even beyond your financial means?
  • Have you unsuccessfully attempted to quit or cut down your gaming?
  • Do you become irritated and frustrated after attempting to reduce the extent of your gaming?
  • Does gaming serve as a means of getting away from problems or unpleasant feelings?
  • Have you ever tried to win back losses by taking risks you usually would not take?
  • Have ever you lied about the extent or success of your gaming?
  • Has your gaming ever led to a negative impact on your relationships or your job?
  • Have you ever been forced to rely on others to finance your gaming?

Are you at risk?

Try the brief self-assessment developed by the DOA to find out whether you are at risk of developing gaming-related problems. All your answers are completely anonymous and not retained by BORGATACASINO.COM.

‘Your first step to change’: the Self Help Toolkit from the Harvard Medical School faculty

Our co-operation and research partner, the DOA, has collected its scientific findings from research into addictions and created a Self Help Toolkit. This website, created by the Harvard Medical School faculty, offers support to individuals who might have gambling-related problems, detailed analysis of existing behavioral traits, and assistance with developing self-help strategies. ‘Your first step to change, a resource to help guide your journey to change’ takes just 20 minutes.

Self-control and self-protection

BORGATACASINO.COM has created tools to support Responsible Gaming and actively encourages its players to use them. All requests for Responsible Gaming measures are taken very seriously by us and are always valid for the agreed period of time.

Personal limits

BORGATACASINO.COM offers all of its customers the opportunity to set individual daily, weekly or monthly limits on deposits and wagers. All requests for limit decreases will be implemented immediately; requests for limit increases only become valid after a delay (1 day for daily limit, 7 days for weekly limits and 30 days for monthly limits) and an additional confirmation of the request.

Furthermore customers can opt into a time management system that allows you to limit your daily time on our site. After exceeding this period of time you will be prevented from further play. All requests for limit decreases will be implemented immediately; requests for limit increases only become valid after 24 hours.

Self-exclusion

BORGATACASINO.COM customers are able to temporarily suspend their account or self-exclude from further gaming for if they have developed gambling-related problems or feel at risk of developing gambling-related problems. You can temporarily suspend your account for any period from 3 to 180 days. Self-exclusion will ban you from any New Jersey licensed Internet gaming for a duration of 1 or 5 years and cannot be revoked. . Any person requesting temporary suspension or placement on the Internet self-exclusion list shall submit his or her request through their Internet gaming account. Once your account is created, go to the Accounts section and select the “Responsible Gaming” option.  A permanent self-exclusion can only be filed in person at the offices of the New Jersey Division of Gaming Enforcement. You can find detailed legal information about self-exclusion here.

If you want to take a break or stop playing at one or more products for any other reasons than the prevention of gambling-related problems we also offer a service closure option available from your online gaming account.