Top Questions

WHAT IS SOCIAL SECURITY NUMBER, IDENTITY, AGE AND ADDRESS VERIFICATION?

New Jersey regulations make it mandatory to verify player’s Social Security Number and identity before he/she is allowed to participate in real money games. Validation of age is there to ensure that a player is above the age of 21. The address verification helps validate player’s registered mailing address.

HOW DO I GET VERIFIED?

The online verification process is completed once all the information the players provide is validated. We should be able to verify those details as long as all the information we have been provided with is correct.

HOW MANY TIMES CAN I ATTEMPT VERIFICATION?

You will have five (5) chances to pass our automated verification. Please note that your Social Security Number has to be verified online only. If your Social Security Number was verified, but for some reason you are unable to verify your identity, age or address, you may upload your documents for manual verification.

WHAT IF THE ONLINE VERIFICATION FAILS?

It is rare for players to be unable to verify their details online, but in case your Social Security Number could not verified within the five (5) allowed online attempts, please reach out to our Customer Service team for help. If other details could not be verified, you may get your account verified by uploading a copy of any photo ID that confirms your date of birth, such as a driver’s license, and also a copy of a recent utility bill that confirms your registered address. This can be done using our secure upload form when you sign in.

CAN I DEPOSIT WITHOUT GETTING VERIFIED?

You will not be able to deposit or play real money games without verification. Remember, you will receive $15 free* to use at BorgataCasino.com after verifying your details.

WHAT HAPPENS IF I DON’T VERIFY MY ACCOUNT?

We can only offer you a limited experience and you will not be able to play for real money.

HOW SAFE IS THE DATA I SUBMIT?

All your information is sent and stored using banking grade encryption. We will never sell your data and it will only be shared with partners that are clearly outlined in our privacy policy.

I’M STILL HAVING TROUBLE VERIFYING

No problem. Speak to our 24/7 Customer Service team by clicking here and explain your problem to them.

What is this identity and age verification?

New Jersey regulations make it mandatory to verify an individual’s identity before he/she is allowed to deposit or participate in real money games. Validation of age to confirm that a player is above 21 is also compulsory.

What is this location validation?

As per the New Jersey regulations, it is mandatory for you to be located within the state of New Jersey to be able to participate in any of our games.

I have registered for a tournament, but I am not going to be in New Jersey. What can I do?

You will still have the ability to unregister from the tournament, as long as the unregistration is not closed. We suggest that you do unregister in order to save your buy-in and entry fee.

What can I do if I am incorrectly identified as being outside New Jersey from a desktop or laptop computer?

If you believe that you are within the New Jersey state borders and you are being restricted from playing for real money on a desktop or laptop computer, there may be an issue with locating you via WiFi. Check to make sure that you have your computer’s WiFi signal/capability turned on. If your computer is not equipped with WiFi, it is likely you will not be able to access real money games.

What is the optimum way to view your games?

Setting screen resolution Win7:
  1. Right-click on the desktop
  2. Select “Screen resolution” from the context menu
  3. Adjust resolution to 1024 x 768
  4. Click “Apply”

Making font changes:
  1. Click on “Make text and other items larger or smaller”
  2. Select “Small” fonts
  3. Click “Apply”
  4. Restart the computer

For Windows XP:

To view our games and website content at their highest quality, your screen resolution should be set to 1024 x 768 with 96 DPI settings. To adjust your screen resolution:

  1. Click on the “Start” button
  2. Select “Settings/Control Panel”
  3. Double-click on “Display”
  4. Click on “Settings”
  5. Adjust the screen area to 1024 x 768
  6. Click on the “Advanced” button and change the “Font Size/DPI Setting” to “Small/Normal Fonts (96 DPI)”
  7. Click on “Apply” and then click on the “OK” button
  8. Once you have successfully changed the settings, please start our software again by double-clicking on the icon on your desktop

What is 1 Click Lobby?

1-Click Lobby takes the player directly to the desired tables, making the experience a lot more convenient and carefree. It provides a much easier interface, making many of the tricky decisions for the players and taking them to the right table more quickly than the Classic View.

A variety of games will be shown: To start a cash game, click once on “Play now’“ and to play in a tournament, click “Register.” The lobby displays a selected number of games, which includes Cash games, fastforward, Sit ‘n’ Gos and Tournaments to the first time user, which makes it easier for the player to choose.

There is an option to see more games by clicking on the Cash games/fastforward/Sit’n’Gos/Tournaments tab. Scroll on these lobbies to view more games and tournaments.